There’s help for lower-income households.

The OESP provides a monthly credit to eligible customers based on household income and household size. The OESP credits are applied directly to eligible customers’ bills.

If you need any help applying for your OESP credit, please call The Help Centre at 905-372-2646 to make an appointment.

Get help. Start now.

LEAP

If you are not able to pay your bill.  The local Help Centre may be able to assist you.

The assistance is only available if you are facing a service disconnection. This program is not meant to provide you with ongoing help to pay your bills.

Please call The Help Centre at 905-372-2646 to make an appointment.

Documents you need to bring to your appointment:

• Identification of each of the members of the household
• Current electricity and gas bills
• Your disconnection notice
• A copy of a rental contract, lease or mortgage documents
• Proof of household income – cheque stub, employment letter, income tax return for adult members of household
• A copy of your most recent bank statement

The OEB has made temporary changes to the screening guidelines used by LEAP EFA agencies in evaluating applications for this year (2022). They are:

• Applicants do not need to be in threat of disconnection or have been disconnected in order to be eligible, but they still need to be in arrears and at or below the income thresholds
• Eligible customers may apply for and receive LEAP EFA more than once per year, but the total amount received by a household may not exceed the maximum grant amount
• This year, the maximum value of grant amounts has been increased to $1,000 ($1,200 for customers with electrically-heated homes). This is double the maximum allowed grant under the usual LEAP program rules.

Eligible customers cannot receive more money than they owe on their bills. Therefore, they may not receive the maximum grant amount.

To further support Ontarians through the ongoing COVID-19 pandemic, the OEB has made these temporary changes to provide increased flexibility to distributors and their agencies, and to maximize emergency financial assistance at a time when energy consumers need it most.